This system is designed to handle the entire quality function
of various manufacturing companies, from field reporting of sales and complaint
issues through credit processing and corrective action by manufacturing.
It provides an easy and efficient method for field based sales and technical
service personnel to enter customer issues into a shared data bank which
can also be accessed by manufacturing, accounting, marketing, and other
business segments. The overall goals of the software are:
to provide a simplified method for entering information from
the field
reducing credit processing time and effort by eliminating unnecessary
paperwork
improved product quality through comprehensive analysis of customer
issues
This system is the result of almost a decade of evolutionary
development in the gathering and processing of information collected from
the field, and has proven the value of instantaneous evaluation of this
information toward quality improvement and customer satisfaction.
